Shipping &
Delivery

We deliver nationally across South Africa. For standard in-stock and ready-to-ship orders, we aim to deliver within 5 to 7 business days from the date your order is confirmed and payment is cleared.

Business days are Monday to Friday, excluding South African public holidays. Orders placed over a weekend or on a public holiday are processed from the next business day.

Delivery timeframes may vary slightly depending on your location. Major urban centres are generally faster. More remote or outlying areas may take a day or two longer, and we will advise you accordingly when your order is confirmed.

Here is what to expect from the moment your order is placed to the moment your furniture is at your door.

The standard 5 – 7 business day timeframe applies to regular orders. Large orders and custom-built pieces operate on a different timeline and are handled on a piece-by-piece, order-by-order basis.

Custom and large orders involve production time — your piece is being built specifically for you from the ground up. Delivery for these orders typically takes longer and is communicated to you at the time of order confirmation. We do not give a fixed number of days for custom work because every build is different.

If at any point you would like an update on your custom order, do not hesitate to reach out to us directly. We are always happy to give you a progress report.

We do everything in our power to meet our stated delivery timeframes. However, certain circumstances are genuinely outside our control and may cause delays. These include:

• Severe weather conditions — heavy rain, flooding, or storms that make roads unsafe or inaccessible
• National strikes or industrial action affecting road freight or logistics services
• Road closures, accidents, or major traffic disruptions
• Load shedding or power outages affecting operations at our facility or those of our logistics partners
• Public holidays that were not accounted for in the original estimate
• Force majeure events — circumstances entirely beyond any reasonable control

In any of these situations, we will contact you proactively to let you know about the delay and provide a revised delivery estimate as soon as one is available. We will never leave you uninformed. If a delay is significant, we will work with you to find the most convenient alternative delivery date.

You can check the status of your order at any time using our order tracking page. All you need is your order number, which is provided in your order confirmation email.

If you have any trouble tracking your order, or if the status has not updated within what you expect, contact us directly and we will look into it immediately.

To ensure a smooth delivery, please keep the following in mind:

• You or a responsible adult (18 years or older) must be present at the delivery address to receive and sign for the order
• If no one is available at the agreed delivery time, please contact us as soon as possible to reschedule. A redelivery fee may apply for missed deliveries where reasonable notice was not given
• Please ensure access to your property is clear — including driveways, gates, and pathways — before the delivery team arrives
• Delivery is to the ground floor or main accessible entrance of your address. If you require placement inside your home or on an upper floor, please let us know when your delivery is being arranged so we can confirm whether this is possible
• Inspect your item carefully before signing the delivery slip. If there is any visible damage, note it on the slip before the driver leaves and contact us within 24 hours with photographs. Signing without noting damage is taken as confirmation the item was received in good condition

For delivery queries, scheduling changes, or order updates, please contact us through any of the following. We aim to respond to all delivery-related queries within 1 business day.